Frequently Asked Questions

Account Setup & Registering

If your school, preschool or camp has partnered with SchoolFoodies, click Register on the homepage. Provide your name, email, and a password. Then click “Add Child,” and enter your child’s name, school registration code, and grade. Next, set up your payment method (credit card or eCheck). Finally, you can place orders.

If you don’t know your school’s registration code, email or call us and we’ll help.

Yes! You can download the SchoolFoodies (SchoolBitez) app from the Apple App Store or Google Play. During the setup process, use your school’s registration code.

Placing, Modifying, & Canceling Orders

There are 3 ways to place orders.

  • Subscriptions: Select your favorites (the more, the better) and allow our system to order for you monthly, plus save 5%. After selecting your favorites, click the Subscription tab to set up. This is the best option for busy families.
  • Auto Select: Select favorites (the more, the better) and place orders across a date range. This option is best for families that want to speed up ordering without a subscription.
  • Manually Select: Choose meals day by day, a la carte, in the ordering calendar. This option is best for families that would like to spend the time to review all available options each day.

Order by 9 a.m., three days before the service day. For example, order by Friday at 9 a.m. for Monday service. We also offer emergency meals until 5 a.m. on service days if something unexpected comes up.

The cancel deadline is the same: 9 a.m., three days in advance. Log in, click “Modify Orders,” and cancel or credit the meal. Credits will apply to your next order.

Yes, call or email us. We’ll do our best to accommodate your request. If your child is sick, we will issue a full credit.

All meals include seasonal fruit, vegetables, condiments, compostable sporks, and napkins. They are served in a compostable meal tray with a secondary compartment to keep veggies from touching the main entree. The meals are film-sealed and include a sticker with your student’s name and grade. Drinks and snacks are also labeled with your student’s name and grade.

Ordering Tips & Customizations

Families can turn on a subscription to automate monthly ordering and save.

Here’s how it works:

  • First, select and save your child’s favorite meals (the more, the better).
  • Click the subscription tab to set up your subscription and preview what your orders will look like.
  • On the 21st of each month, our system will automatically place orders for the following month.
  • Parents will receive an email receipt with their order details.
  • You can log in anytime to modify your orders.
  • Families who order every school day of the month receive a 5% discount.

Setting up a subscription saves the most time and money, ensures your child always has lunch ordered, and still gives parents flexibility to make changes when needed.

Another option to save time is to use Auto Select. Once you rank your favorites, orders can be placed over a selected date range.

Absolutely. You can select meal customizations, such as no dairy, gluten-free, extra veggies, or removing certain ingredients.

  • Customizations made in Auto Select apply whenever you use that setting.
  • Customizations made in Manual Select apply only to specific dates.
  • Customized meals are prepared separately and marked with special stickers for safety.

Payments

Log in to your account, click Payment Profiles, then add, edit, or delete your payment information.

Yes. Under Payment Profiles, select Checking Account, then enter your routing number, account number, and name on the account.

We keep billing simple, clear, predictable, and easy for administrators to manage.

For schools that prefer parents to order directly, we provide a user-friendly online ordering system and mobile app. Parents can pay by credit card or eCheck.

For schools that prefer to place orders on behalf of students, we send a monthly invoice based on total meals served. No hidden fees or surprise charges. All service equipment, utensils, and packaging are included.

Order History & Printing

While logged in, go to Orders to see pending orders.

Yes, click Print Calendar to export into a calendar view.

New Schools, Pricing & General Info

If your school is in the Bay Area, fill out our contact form, and our team will contact you to discuss next steps.

We don’t charge schools, and there is no minimum for parents. Schools just need to average 40 or more meals per day, each month.

Our pricing is simple and all-inclusive. Every meal includes seasonal fruit, fresh vegetables, condiments, compostable utensils and napkins, plus all service equipment. One price, no hidden fees. Our pricing is competitive with other programs. Contact us for a quote.

We deliver to most Bay Area locations, including Marin, San Francisco, Alameda, Oakland, Berkeley, San Mateo, Palo Alto, San Jose, Pleasanton, Walnut Creek, Concord, and more.

Meals are prepared fresh each morning in our Hayward kitchen, packed in compostable fiber trays, labeled with each student’s name and grade, and delivered by our in-house drivers at the proper temperature. No reheating. No next-day leftovers. Just organized, on-time service your school can rely on.

Yes. Our standard minimum is 40 lunches per day, per site (averaged monthly). This allows us to deliver the level of service schools expect. Smaller programs? Let’s talk. We’re flexible when it makes sense.