FAQ’S

Does SchoolFoodies offer a mobile app?

Yes!  It is available on the both the Apple App Store and Google Play Store.

Download Instructions:

  • Click the Apple or Android logo below to download the SchoolBitez app to your phone.
  • Enter the caterer code: schoolfoodies
  • Enter your login credentials to access your Foodies account or create a new account with your school’s registration code.

How do I register?

Register on our homepage by clicking the Register/Login button. Enter your user name, e-mail address and create a password.  Proceed to Add Child and enter your child’s name, school registration code and grade. Setup your Payment Profile with your preferred credit card, or link to your bank account using eCheck. Proceed to place orders.

*Please contact us, or your school, if you do not know your school’s registration code.

How do I order and what's included?

Select the meals, drinks and snacks on the days you wish in the ordering calendar and add them to your cart. There are two ways to order. “Auto Select” allows you to rank your favorites and post them for a date range. “Manually Select” allows you to order for specific days. To learn more please visit the Order Policy in the ordering system. All meals include fruit and veggies.

What is the order deadline?

The rolling order deadline is at 9 a.m. three days prior to service days. Please order before 9 a.m. on Friday to receive service on the upcoming Monday, before 9 a.m. on Saturday for service on the upcoming Tuesday and so on. Emergency meals are available until 5 a.m. on service days.

What is the cancel deadline?

It is the same as the order deadline, at 9 a.m. three days prior to service days. Simply login and click Modify Orders to credit/cancel purchases. The funds will move into your account as a positive balance, which will be applied to your next order.

How do I order or cancel a meal after the deadline has passed?

Call or e-mail us with requests. We will do our best to accommodate your needs if time permits. No changes are allowed on the day of service as we have already prepared the labels, meals and sides for delivery.

How do I reduce mouse clicks when ordering for an entire month?

We highly recommend using “Auto Select.” If you spend some time with your student and rank his/her favorites in the Favorites section your time spent ordering will be dramatically reduced moving forward. You can simply select a date range and post the favorites automatically.

How do I customize meals (or avoid allergens like dairy, gluten, etc)?

We offer the ability for parents to customize meals.  You can make them gluten free, no dairy, remove the cheese, add extra veggies, remove veggies, etc.  Customizing in Favorites will change the meal every time you order it using “Auto Select”.  Customizing in Manually Select will only change the meal for the specific day you make the change.  We prepare customized meals separately and have a special sticker on the meal so the school and student know it was prepared properly.

How do I update my credit card information?

Login and select “Payment Profiles” to add, change or delete credit cards. eCheck is also available to link to your bank account.

Is eCheck available as a payment option?

Yes! Login and select “Payment Profiles”, click “Checking Account”, proceed to enter your banking information (bank routing number, checking account number and name on account). You can select “save Payment Profile” for future use.

How do I view my past or pending orders? Can I print orders in a calendar format?

While logged into the system visit the Order Schedule to view pending orders. Click Print Calendar to keep a calendar handy and keep track of your selections.

My school doesn’t have SchoolFoodies. How do we get SchoolFoodies at our school?

There is no cost to the schools, child care centers and summer camps we serve and no order minimums for parents. However, we do ask that each location maintain an average of approximately 40 meals or more per day. We can provide meals as unitized (individually packaged meals) and also family style (in bulk).

If your school is located in the Bay Area and you believe your school can maintain the order minimum, please fill out the contact us form and we would be happy to reach out to them. We will be in touch soon with more information.